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Returns Policy





Thank you for shopping at Xambino. If you are not entirely satisfied with your purchase, we are here to help.

Returns

You have 14 days to return an item from the date you received it. If you wish to return your item, you must notify us in advance via the contact form, stating the reason for your return.

To be eligible for a return, your item must be unused and in the same condition you received it. Your item must be in its original packaging.

Your item must have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying your own shipping/delivery costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, feel free to contact us.

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All deliveries outside of the UK will be tracked and signed.

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Thank You

Thank you for your Xambino order. Your order number is XA0110000. You will shortly receive a confirmation email.
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Shipping & Delivery

Free delivery

*Free deliveries on orders over £50 applies to UK orders only.

Pricing & Zones

Prices shown are inclusive of VAT. P&P costs are applied at the checkout. Prices are calculated by the chosen delivery option, combined with the total weight of goods (inc. packaging) and the destination of delivery (UK/Europe/World Zone 1/World Zone 2).

Delivery options

Royal Mail 1st class (signed for) - Available in UK only. Estimated delivery time 1-2 working days.

Royal Mail 2nd class (signed for)- Available in UK only. Estimated delivery time 2-3 working days.

International tracked & signed - Estimated delivery time to Europe 3-5 working days, worldwide 5-7 working days.

Terms & Conditions

- Working days exclude Saturdays, Sundays and Public Holidays.

- Payment for goods must be made before goods are dispatched.

- Returns subject to Returns Policy.

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